Frequently Asked Questions

New to Pieceful Hearts Quilters Guild, or just have a question about how things work? Below you'll find answers to some of the most common questions we hear from members, covering everything from dues and meetings to the quilt show and our donation quilt. If you don't see what you're looking for, feel free to fill out a contact us form.

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Members Only Directory
  • chevron_rightWhere do I find the Digital Directory?
    After logging in, look at the top of the page and click Guild Member Resources. When the list drops down, choose Member Directory.
     
  • chevron_rightWho Can See My Personal Information?
    The Digital Member Directory is a resource that is only available to guild members.
     
    You can verify this by clicking on the directory page in the members' resources dropdown.
     
    You will be prompted to log in at that point, meaning you must have an active account to view information about other members.
     
    By keeping this resource behind a login it ensures that non-members cannot view your information in the Digital Directory.
  • chevron_rightHow can I search the Digital Directory?
    1. Navigate to the Digital Directory. (If you’re not sure how, see “Where can I find the Digital Directory?” above.)
    2. Choose the field you want to search by:
      • First Name
      • Last Name
      • Email Address
      • Mailing Address.
    3. Select how you want to match your search. Options include:
      • Equals / Not equal to
      • Contains / Does not contain
      • Less than or equal to / Greater than or equal to
      • Starts with / Ends with
    4.  Enter the information you want to search for, then click Search.
     
    Example:
    If you are looking for someone named Betsy, choose First Name, select Equals, type Betsy, and then click Search.
     
    Note: If your information is not visible in the directory, please contact the active treasurer.
     
  • chevron_rightHow can I request a printed directory?
    To request a printed copy of the directory:
     
    Fill out the Contact Us form on the guild website.

    Select the “Request a Printed Directory” option.

    Someone from the guild will process your request and provide you with a printed copy.
  • chevron_rightWhy my or someone else's profile not in the Digital Directory?
    If a profile is not appearing in the Digital Directory, and you believe this is a mistake, please reach out to the active treasurer. 
     
    If someone is no longer a member, their information will not be available in the digital directory. This is also true for pending accounts.
New Member FAQs - Board & Committees
  • chevron_rightHow do I become a board member? (New)
    To serve on the board, you need to have been a member in good standing for at least two years, have served on a committee, and be actively involved in the guild.
  • chevron_rightIs the guild a nonprofit? (New)
    Yes, Pieceful Hearts Quilt Guild (PHQG) is a 501(c)(3) charity organization.
  • chevron_rightWho runs the guild? (New)
    The guild has a board made up of a President, Vice President, Secretary, and Treasurer. Board member names are listed on the website. The guild also has several committees that handle different responsibilities, and new members are always welcome to join one.
New Member FAQs - Facebook
  • chevron_rightIs there a guild Facebook group? (New)
    Yes, it's a closed group, meaning you have to be invited to join, and non-members can't see the posts. Once you join the guild, the Facebook Manager will send you a link to get in.
New Member FAQs - Meetings
  • chevron_rightWhere and when do meetings happen? (New)
    Joint Business Meetings and Morning Bees are held at Lake Park Baptist Church, 211 Milledge Road, Augusta, Georgia 30904.
     
    Morning Bees: Every Thursday, 9am to 1pm, at Lake Park Baptist Church

    Evening Bees: First Monday of the month, 6pm to 8pm, at Jeff's Sewing and Vacuum (usually includes a program, demo, or workshop)
     
    Quarterly Get Togethers (Formerly - Joint Business Meetings): Held in March, June, September, and December at Lake Park Baptist Church
New Member FAQs - Membership
New Member FAQs - Quilt Show
  • chevron_rightCan I enter a quilt in the show? (New)
    Yes, members can enter any quilt they'd like, in a variety of categories. You can choose to have your quilt judged or not — judging is done by NACQJ. The show typically features over 200 quilts on display, along with vendors, a Members' Table selling handmade quilted items, a Buy It Now Boutique, gift baskets, a Previously Loved Publications and Quilting Items booth, and the raffle quilts on display (the current year's quilt, plus the next year's quilt just starting its raffle).
  • chevron_rightWhat is "Quilting on the River"? (New)
    It's our guild's quilt show, held every other year, during odd-numbered years, at Riverview Park Activities Center, 100 Riverview Park Drive, North Augusta, SC 29841.
New Member FAQs - Retreats
  • chevron_rightDoes the guild host retreats? (New)
    Yes, the guild holds several retreats throughout the year.
     
    Retreat locations include Hickory Knob State Park, Epworth by the Sea on St. Simons Island, GA, and Koosa Mountain Lodge and Retreat Center in the north Georgia mountains.
     
    All retreats are members-only except for Epworth by the Sea on St. Simons Island, GA.
New Member FAQs - The Donation Quilt
  • chevron_rightWhat is the donation quilt, and where do the proceeds go? (New)
    Each year, the guild makes a quilt to raffle off. Proceeds benefit the Children's Medical Center, supporting Camp Rainbow, a camp for children with cancer or blood disorders, held at the YMCA camp in Lincolnton. Campers take part in crafts, games, and activities, with volunteer medical teams on hand if needed.
  • chevron_rightHow do the raffle tickets work? (New)
    As part of your dues, each member receives raffle tickets to keep or sell throughout the year and at guild events.
     
    Each ticket has two parts. The buyer writes their name on the front; if that ticket is drawn, they win the donation quilt.
     
    When you sell a ticket, you write your name on the back — if that ticket is drawn, you win a companion item, like a mini quilt, pillow, or wall hanging that matches the donation quilt.
     
    The winning ticket is drawn either at the December guild meeting or at the quilt show, depending on the year.
New Member FAQs - Website & Online Access
  • chevron_rightDoes the guild have a website? (New)
    Yes, at www.piecefulheartsquilters.com. The site has both a public and a private, members-only side. The private side includes the member directory, upcoming events, newsletters, and information on the PHQG Board and committees. The public side includes the homepage, general retreat information, how to join, quilt show details, and this FAQ page.
  • chevron_rightHow do I get access to the members-only portion of the site? (New)
    Once your payment is processed and your membership form is on file, you'll receive an email from the Treasurer with login instructions. From there:
     
    Log in using the email address you gave the guild. Your password will either be given to you directly, or you can use "forgot password."
    Go to "Your Profile" in the top right, then "Update Profile."
    Check that your profile information is correct, including your birthday (entered as MM/DD/YYYY — the year won't be displayed publicly).
    Update your phone number.
    Upload a photo so other members can put a name to your face.
     
    Explore the members-only areas: the directory, newsletter archives, and officer and event pages.
     
    If you ever forget your password, just click "forgot password" on the login page.
New Member FAQs - Workshops
  • chevron_rightDoes the guild offer workshops? (New)
    Yes. Since improving our quilting skills is always a goal, the guild brings in outside teachers, regional or national, at least once a year to teach new techniques and tricks.
Newsletter
  • chevron_rightWhere can I find the Newsletters?
    Online

    Log in to the guild website, click Guild Member Resources at the top of the page, and select Newsletters from the drop-down menu to view past issues.
     
    Email
     
    The newsletter is emailed to guild members each month. It typically arrives around the 1st of the month and no later than the 5th.
     
    If you have not received the newsletter by the 5th, please contact:
    Susie Schaeberle: skschaeb@comcast.net
Payment Questions
Retreats
  • chevron_rightWho do I contact to reserve my spot for a retreat?
    Hickory Knob Retreat: Fill out the Contact Us form on the guild website and select “Retreat Information (Hickory Knob)” as the topic.
     
    Epworth & Koosa Retreats: Fill out the Contact Us form and select “Retreat Information (Epworth & Koosa)” as the topic.
     
    Someone from the guild will get back to you with details and help you reserve your spot.
     
Website and Account Help
  • chevron_rightHow do I log in for the first time (Initial Setup)?
    1. Go to the guild website:
    2. https://www.piecefulheartsquilters.com/home/
    3. Click Login in the top-right corner of the page.
    4. Below the Submit button, click "Forgot Password".
    5. Fill out the email address field with the email where you receive guild newsletters.
    6. After submitting, you will receive a password reset email. This can take up to 15 minutes. If you have not received an email after 15 mins please contact support here. (Note this reset link is only good for 3 hours.)
    7. Click and follow the link to reset your password (make sure to save it somewhere safe, like a password manager.)
    8. Fill in the Username (this is your email address) and your new password (you will type this twice, once in the 'New Password' slot and again in the 'Confirm Password' slot).
    9. Once your account is approved, you will receive an email with a link to reset your password. Click the link, and you’ll be taken to a screen where you can create your new password.
    10. Type in your username and new password, then click the login button to login.
    If you don’t receive the forgot password email within a few hours or an error message appears, please fill out the contact form here.
     
    Please make sure to select the "Guild Member Account or Password Help."
     
  • chevron_rightHow do I log into my account after initial setup?
    1. Once your account is set up and you have a password:
    2. Go to the guild website.
    3. Click Login in the top-right corner of any page.
    4. Enter your email and password to access your account.
  • chevron_rightHow do I edit my profile information?
    1. Log in to your account.
    2. Click Your Profile in the top-right corner of the page.
    3. Click Update Profile.
    4. On the Update Your Profile page, you can edit information such as:
      • First Name & Last Name
      • Spouse’s First Name
      • Cell Phone & Alternative Contact Numbers
      • Email Address
      • Mailing Address
      • Birthday
    Remember to save your changes before leaving the page to make sure your information is updated.
     
  • chevron_rightHow do I upload a profile picture?
    1. Log in to your account.
    2. Click Your Profile in the top-right corner of the page.
    3. Click Update Profile Photo.
    4. Click the Choose File button in the center-left of the screen.
    5. Select the photo you want from your computer and click Open.
    6. Click Save before leaving the page to make sure your new photo is applied.
  • chevron_rightHow do I navigate the website?
    To navigate the website, use the navigation bar (See Below).
     
     
    Options include: 
    • Home (Public)
    • About Us
      • About Us (Public)
      • Retreat Information (Public)
      • Join Our Guild (Public)
    • Quilt Show (Public)
    • Contact Us (Public)
    Coming Soon:
     
     
  • chevron_rightWhat do I do if I forget my username?
    1. Go to the Login screen on the guild website.
    2. Click the Forgot Username button located below the password field.
    3. You will receive an email with your username.
    4. If you dont see it make sure to  check your spam folder
     
    You can use this username to log in with your password. If you have also forgotten your password, please see “What do I do if I forget my password?” below.
  • chevron_rightWhat do I do if I forget my password?
    1. Go to the guild website and click Login in the top-right corner of the page.
    2. On the login screen, click Forgot Password located below the Submit button.
    3. You will receive an email with a link to reset your password.
    4. Click the link in the email and follow the instructions to create a new password.
     
    Once your new password is set, you can return to the website and log in as usual.
     
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