Frequently Asked Questions

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Members Only Directory
  • chevron_rightWhere do I find the Digital Directory?
    After logging in, look at the top of the page and click Guild Member Resources. When the list drops down, choose Member Directory.
     
  • chevron_rightWho Can See My Personal Information?
    The Digital Member Directory is a resource that is only available to guild members.
     
    You can verify this by clicking on the directory page in the members' resources dropdown.
     
    You will be prompted to log in at that point, meaning you must have an active account to view information about other members.
     
    By keeping this resource behind a login it ensures that non-members cannot view your information in the Digital Directory.
  • chevron_rightHow can I search the Digital Directory?
    1. Navigate to the Digital Directory. (If you’re not sure how, see “Where can I find the Digital Directory?” above.)
    2. Choose the field you want to search by:
      • First Name
      • Last Name
      • Email Address
      • Mailing Address.
    3. Select how you want to match your search. Options include:
      • Equals / Not equal to
      • Contains / Does not contain
      • Less than or equal to / Greater than or equal to
      • Starts with / Ends with
    4.  Enter the information you want to search for, then click Search.
     
    Example:
    If you are looking for someone named Betsy, choose First Name, select Equals, type Betsy, and then click Search.
     
    Note: If your information is not visible in the directory, please contact the active treasurer.
     
  • chevron_rightHow can I request a printed directory?
    To request a printed copy of the directory:
     
    Fill out the Contact Us form on the guild website.

    Select the “Request a Printed Directory” option.

    Someone from the guild will process your request and provide you with a printed copy.
  • chevron_rightWhy my or someone else's profile not in the Digital Directory?
    If a profile is not appearing in the Digital Directory, and you believe this is a mistake, please reach out to the active treasurer. 
     
    If someone is no longer a member, their information will not be available in the digital directory. This is also true for pending accounts.
Newsletter
  • chevron_rightWhere can I find the Newsletters?
    Online

    Log in to the guild website, click Guild Member Resources at the top of the page, and select Newsletters from the drop-down menu to view past issues.
     
    Email
     
    The newsletter is emailed to guild members each month. It typically arrives around the 1st of the month and no later than the 5th.
     
    If you have not received the newsletter by the 5th, please contact:
    Susie Schaeberle: skschaeb@comcast.net
Payment Questions
Retreats
  • chevron_rightWho do I contact to reserve my spot for a retreat?
    Hickory Knob Retreat: Fill out the Contact Us form on the guild website and select “Retreat Information (Hickory Knob)” as the topic.
     
    Epworth & Koosa Retreats: Fill out the Contact Us form and select “Retreat Information (Epworth & Koosa)” as the topic.
     
    Someone from the guild will get back to you with details and help you reserve your spot.
     
Website and Account Help
  • chevron_rightHow do I log in for the first time (Initial Setup)?
    1. Go to the guild website:
    2. https://www.piecefulheartsquilters.com/home/
    3. Click Login in the top-right corner of the page.
    4. Below the Submit button, click "Forgot Password".
    5. Fill out the email address field with the email where you receive guild newsletters.
    6. After submitting, you will receive a password reset email. This can take up to 15 minutes. If you have not received an email after 15 mins please contact support here. (Note this reset link is only good for 3 hours.)
    7. Click and follow the link to reset your password (make sure to save it somewhere safe, like a password manager.)
    8. Fill in the Username (this is your email address) and your new password (you will type this twice, once in the 'New Password' slot and again in the 'Confirm Password' slot).
    9. Once your account is approved, you will receive an email with a link to reset your password. Click the link, and you’ll be taken to a screen where you can create your new password.
    10. Type in your username and new password, then click the login button to login.
    If you don’t receive the forgot password email within a few hours or an error message appears, please fill out the contact form here.
     
    Please make sure to select the "Guild Member Account or Password Help."
     
  • chevron_rightHow do I log into my account after initial setup?
    1. Once your account is set up and you have a password:
    2. Go to the guild website.
    3. Click Login in the top-right corner of any page.
    4. Enter your email and password to access your account.
  • chevron_rightHow do I edit my profile information?
    1. Log in to your account.
    2. Click Your Profile in the top-right corner of the page.
    3. Click Update Profile.
    4. On the Update Your Profile page, you can edit information such as:
      • First Name & Last Name
      • Spouse’s First Name
      • Cell Phone & Alternative Contact Numbers
      • Email Address
      • Mailing Address
      • Birthday
    Remember to save your changes before leaving the page to make sure your information is updated.
     
  • chevron_rightHow do I upload a profile picture?
    1. Log in to your account.
    2. Click Your Profile in the top-right corner of the page.
    3. Click Update Profile Photo.
    4. Click the Choose File button in the center-left of the screen.
    5. Select the photo you want from your computer and click Open.
    6. Click Save before leaving the page to make sure your new photo is applied.
  • chevron_rightHow do I navigate the website?
    To navigate the website, use the navigation bar (See Below).
     
     
    Options include: 
    • Home (Public)
    • About Us
      • About Us (Public)
      • Retreat Information (Public)
      • Join Our Guild (Public)
    • Quilt Show (Public)
    • Contact Us (Public)
    Coming Soon:
     
     
  • chevron_rightWhat do I do if I forget my username?
    1. Go to the Login screen on the guild website.
    2. Click the Forgot Username button located below the password field.
    3. You will receive an email with your username.
    4. If you dont see it make sure to  check your spam folder
     
    You can use this username to log in with your password. If you have also forgotten your password, please see “What do I do if I forget my password?” below.
  • chevron_rightWhat do I do if I forget my password?
    1. Go to the guild website and click Login in the top-right corner of the page.
    2. On the login screen, click Forgot Password located below the Submit button.
    3. You will receive an email with a link to reset your password.
    4. Click the link in the email and follow the instructions to create a new password.
     
    Once your new password is set, you can return to the website and log in as usual.
     
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